FAQ

PAYMENT

We only accept direct bank transfer ( BCA and BNI ). Prices are in Indonesian currency ( IDR ).

DELIVERY

Orders will be shipped using domestic postal service. Delivery  will takes 1-9 working days depends on your location. Please do note that all orders will be shipped only every Monday, and Thursday. Shipping fee will be calculated at checkout. Please DM us on Instagram beforehand if you want your order to be shipped via Gojek or Grab.

CONTACT

If you have any inquiries regarding your order please email us at bystanderlab@gmail.com or DM us on instagram @bystander_lab. Email us at info.bystanderlab@gmail.com for business inquiries. You can add notes regarding your order at checkout.

RETURN POLICY

We do not accept return unless you received a damaged or wrong item. Returned item must be on brand new condition and in proper packaging as you receive your item from us.

WASHING GUIDE

Please follow the instruction on the washing tag of the garment to maintain your product. We are not responsible for any damage on your product.